Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Yew Tree


The new Patches system has been great

My experience of the GPS surgeries before the introduction of Patches had not been great. In the past 5 years I had managed to secure two telephone consultations but had not seen a GP face to face. It has been much easier to get a face to face appointment using Patches and I am very happy with the service that I have received. I have been able to get an appointment for my 5 year old with no problems. I hope this improved service continues.